Services/Managed IT Services
Managed IT support for your business.
Based in Cheyenne, we help businesses manage their technology with proactive
infrastructure management, cybersecurity, cloud administration, helpdesk support, and IT planning.
We welcome inquiries from across Wyoming and Colorado, whether you need help with daily technology
responsibilities or additional capacity for your internal IT team.
Support that fits your team.
Outsourced IT: Work with us to manage user support,
administration, maintenance, and the technology your business depends on.
Support alongside your IT team: Bring us in for ongoing
operational tasks, cloud administration, or infrastructure support while your staff retains its role.
We agree on responsibilities and coverage with you. Discuss support hours,
remote and onsite needs, and your existing systems during the consultation so the scope fits your business.
Our Core Services
Build a support scope around your systems, users, and operational priorities.
Core IT Infrastructure Management
Proactive monitoring and maintenance for the devices, networks, and servers your business depends on.
- Proactive server, endpoint, and network monitoring
- Operating system and application patch management
- Backup and disaster recovery
- Asset and inventory management
- Vendor and license management
Cybersecurity
Layered protection for your users, endpoints, and network, with defined incident response and escalation.
- Endpoint protection, including endpoint and extended detection and response (EDR/XDR)
- Firewall and network security management
- Email filtering and phishing protection
- Security awareness training
- Security operations and event monitoring (SOC/SIEM) integration through outsourced services or a lightweight internal setup
- Incident response playbooks and escalation handling
Cloud & Productivity Services
Administration, access controls, and cost management for your cloud platforms and productivity tools.
- Microsoft 365 and Google Workspace administration
- Cloud storage and backup configuration
- Azure and AWS account governance and cost optimization
- Access management and multifactor authentication (MFA) enforcement
Helpdesk & End-User Support
Help for everyday technology issues, with ticketing and escalation arrangements agreed for your team.
- Remote Tier 1–2 helpdesk support
- Onsite escalation coordination
- Ticketing guided by agreed service-level commitments (SLAs)
- Device onboarding and offboarding automation
Strategic IT Advisory
Plan technology investments and improvements around your business needs and operating budget.
- Quarterly technology reviews
- Infrastructure lifecycle planning
- Cybersecurity and compliance roadmaps for requirements such as SOC 2 and HIPAA
- IT budget forecasting